Terms and conditions

SÍLABA provides an online shopping service regulated by the Terms and Conditions of sale described below.

Company Details

The website www.silaba.pt and the associated domain are registered under the Regulation for the registration of .com and .pt domains/subdomains, with legal deposit n.º 340473/12, owned by NEscolar Unipessoal Lda., registered at the Commercial Registry Office of Braga under the unique registration and corporate entity number 517058219.

Content

The reproduction, transfer, distribution, or storage of the contents of this website, without prior written authorisation, is prohibited for purposes other than strictly personal use.

SÍLABA reserves the right to modify, at any time, the information and commercial offer presented in its online store, namely products, prices, commercial conditions, or services.

The introduction of links from our website for commercial purposes, without prior authorisation from the company, is expressly prohibited. Likewise, the abusive use of the domain www.silaba.pt without prior authorisation may be subject to recourse to competent legal means.

Should you find links on other websites that allow you access to www.silaba.pt, we inform you that SÍLABA has no responsibility for either the origin of the page or the content written therein.

In the event of any typographical error in the presentation, description, or price of the products, the customer has the right to terminate the sales contract under applicable legal terms. Likewise, SÍLABA has the right to propose changes to the order if the error harms the company.

Attention: The colours displayed on computers depend on several factors such as monitor resolution and the colour temperature configuration of the monitor itself. Therefore, the actual colour of the product may not be exactly the same as the colour shown in the photograph. However, we always take care to provide the photographs on the product page with the utmost accuracy possible.

Delivery Times

The average delivery time varies according to the type of products. If the product is not available in stock, please consider the approximate times we present below. We always advise our customers to contact our team to confirm the delivery forecast.

Preschool: 20 to 30 days

Physics: 30 to 40 days

Biology and Geology: 4 to 7 days

Reagents: 5 to 10 days

Furniture: 30 to 40 days

Inclusive Education: 10 to 20 days

Note: these deadlines may be delayed if items are out of stock with the supplier, as well as during festive seasons.

Before finalising your order, please contact our sales team so we can provide you with a concrete delivery forecast for your products.

Placing Online Orders

Placing an order at www.silaba.pt is very easy. However, to ensure your convenience, we have a team at your disposal to help you place an online order, should you need it. Our online store complies with all e-commerce rules and laws.

Shop at SÍLABA in a few steps:

• Browse our online store to find the desired product(s);
• Add the product(s) to the Shopping Cart;
• Once you have all the desired products in your Shopping Cart, click on Checkout;
• If you haven't already, fill in the requested fields (Login, register, or guest);
• Fill in the billing, shipping, and payment details;
• Review your order and click on Finish;

All promotional campaigns follow the general rules of stock availability. Campaigns and promotions available in our store are automatically applied to the shopping cart. Consequently, all returns and exchanges that may result from purchases made with a discount (Promotional Code) will be based on the final invoice value and not the real value of the items in the order.

For the purpose of calculating Shipping Costs, the value to be considered is the total purchase already with applied discounts.

Order processing only begins after payment confirmation. Please contact us through the usual channels if you require any clarification regarding payments.

The delivery time varies according to our products.

For more specific information about product delivery, before placing your order, please contact us.

If the data is incorrect or you wish to change your order, you can immediately request its alteration, or even the cancellation of the purchase, via email, chat, or telephone.

Under the provisions of Law 7/2004 of January 7, concerning electronic commerce, SÍLABA reserves the right to unilaterally cancel the order whenever there is a programming error, computer malfunction, or if the contractual proposal arrives deformed at its destination where the error affects an essential element of the contract.

FURNITURE

Furniture (as well as cots) made available in our store is delivered unassembled and will only be assembled by SÍLABA upon customer request. Our sales team is available to present you with the best solution.

Notes:

SÍLABA reserves the right to change the conditions and rules of the website at any time, without prior notice to the customer. The described policy is valid for purchases made exclusively in the online store www.silaba.pt