Quality Policy
Quality Policy
NEscolar / Sílaba applies continuous improvement practices in its functional and operational activities, within the scope of its Quality Management System and based on the NP EN ISO 9001 standard, and formalizes the following commitments in its Quality Policy with a view to achieving its business and social objectives:
-Customer satisfaction , based on technical and organizational capacity, with a view to consistently and systematically providing the required level of quality to meet their requirements.
- Employee Promotion, Motivation and Training since these are an important factor for your success.
- Continuous improvement of products and services , systematically optimizing its processes and operating methods, as well as the full utilization of its technical and human resources, taking into account compliance with applicable legislation and regulations. to its activity as well as with regard to the environment, through the definition of strategic performance objectives for Sílaba , including Environmental Protection .
- Developing strategic partnerships that foster activity and the capacity to bring together and combine key skills.
Sílaba/ Nescolar assumes a commitment to environmental protection, including pollution prevention and other specific commitment(s) relevant to the organization's context . This includes controlling its significant environmental aspects arising from its activities, promoting the rational use of resources, as well as the effective control and management of waste and materials .
Employees are an essential part of the company, and their training and motivation are crucial for the company's growth. The company's training plan is developed annually, taking into account the needs of the team.
Customer expectations are taken into account by account managers, and the customer evaluates the purchase through satisfaction questionnaires that are carefully analyzed by the quality department.
All work is carried out with a view to continuous improvement and compliance with legal and regulatory requirements.
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