Quality Policy

NEscolar - Sílaba applies continuous improvement practices in its functional and operational activities within the scope of its Quality Management System and based on the NP EN ISO 9001 standard, and formalises the following commitments in its Quality Policy with a view to achieving its business and social objectives:

 

• The Satisfaction of our Customers, based on technical and organisational capacity, with a view to consistently and systematically providing the level of Quality required to meet their requirements.

 

• The Promotion, Motivation and Training of Employees, as they are an important factor for its success.

 

• The Continuous Improvement of Products and Services, systematically optimising its processes and operating methods, as well as the full utilisation of its technical and human resources, taking into account compliance with applicable legislation and regulations.

 

• The development of Strategic Partnerships that foster activity and the ability to gather and combine key competencies.

 

Employees are an essential part of the company and their training and motivation are essential elements for the company's evolution. The company's annual training plan is prepared annually, taking into account the team's needs.

 

Customer expectations are taken into account by account managers, and the customer evaluates the purchase through satisfaction questionnaires that are carefully analysed by the quality department.

 

All work is carried out with a view to continuous improvement and compliance with legal and regulatory requirements.