Privacy Policy

Privacy Policy

The main objective of this Personal Data Protection Policy is to inform you about the commitments adopted by SÍLABA.PT regarding the protection of personal data, in accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. This policy and the commitments assumed herein are based on the General Data Protection Regulation.

In accordance with the provisions of the General Data Protection Regulation (GDPR) 2016/679 of 27 April 2016, we provide you with the following information.

RESPONSIBLE FOR THE DATA OBTAINED FROM SILABA.PT

NEscolar Unipessoal, LDA, with Tax Identification Number 517058219 and address at:

Joaquim Ribeiro Moura Street, No. 162
Warehouse B - Creixomil
4835-015 Guimarães

NEscolar is duly represented by its administrator, Célia Sousa, who declares to comply with, and undertakes to comply with, the provisions of the aforementioned regulation relating to the protection of personal data and privacy in the automated or non-automated communications sector, through the processing of personal data, committing to keep them in total confidentiality.

What is the purpose of data processing?

1. Manage customer data for sending promotional and advertising information from the SÍLABA.PT brand, with the intention of providing services and establishing supply contracts for its products.
2. Conduct market research and customer profile analysis with the goal of making the shopping experience more functional, ensuring customer satisfaction and contract completion.
3. Communicating with clients through the departments involved in order management (commercial / logistics / finance), aiming to fulfill commercial and tax obligations.

The data collected can be used through the following means:

• Email
• Postal mail
• Phone calls
• Sending SMS messages
• Cross-platform messaging (chat, WhatsApp, Messenger, others)

Rationale and underlying logic

The communication of customers' personal data is a necessary prerequisite for contracting and satisfying their needs, without which the intended commercial relationship is impossible, particularly for fulfilling inherent tax obligations and for the complete satisfaction of customers.

Data preservation

The personal data of customers will be kept by NEscolar Unipessoal Lda in a way that allows their identification only for the period necessary for the purposes for which they are processed;

Customer rights:

• The right to withdraw consent at any time, provided that it does not compromise the lawfulness of the processing carried out with prior consent.
• Access your data;
• Request the correction of the data;
• Request the suppression or deletion of data;
• To object to the processing of the data;
• Request a limitation of your treatment;
• Regarding the portability of personal data;

You can exercise your rights regarding the processing of your personal data by emailing geral@silaba.pt , indicating 'Exercise of rights' in the subject line, or by sending a written communication to the aforementioned address. Your request must include the date, your full name, the specific request, and your address for notification purposes. In order to resolve any doubt regarding the identity of the person making the request, we ask that you send us a copy of your passport or similar identification document to confirm your identity.